Frequently Asked Questions

You upload photos of the items you want removed and provide a brief description. Our AI analyzes the images to identify item types, estimate volume, and calculate removal costs including labour, transportation, and disposal fees. You get a quote in about 60 seconds — no need to wait for someone to come out and look.

Our AI does a good job estimating based on what it can see in your photos. The more clear, well-lit photos you provide from different angles, the better the estimate. The final price may change if the actual items differ from what was shown — for example, if there are more items than pictured or if access is difficult (upstairs, tight hallways). We'll always discuss any price changes with you before starting work.

We take most household and commercial junk including furniture, appliances, electronics, mattresses, yard waste, renovation debris, and general clutter. We cannot accept hazardous materials (paint, chemicals, solvents, asbestos), medical waste, or explosive/flammable materials. If you're unsure about a specific item, just include it in your photos and our AI will let you know.

It's a simple 4-step process right on our homepage: (1) Upload photos of your items and add a description, (2) Choose your preferred date and enter your address, (3) Enter your contact details while our AI processes your quote, (4) Review your estimate and confirm the booking. The whole process takes just a couple of minutes.

Yes! You can reschedule or cancel your booking anytime through your account portal. Just log in, go to your bookings, and choose a new date or cancel. We appreciate as much notice as possible so we can offer the time slot to other customers.

We do our best to handle items responsibly. Usable items are donated to local charities and thrift stores. Recyclable materials (metal, electronics, cardboard) go to appropriate recycling facilities. Only items that can't be reused or recycled go to the landfill. We want to minimize waste as much as possible.

We currently serve Winnipeg and the surrounding area in Manitoba. Enter your postal code when getting a quote and we'll let you know if we can service your location.

Your photos and item descriptions are sent to OpenAI's AI for evaluation purposes only. They are stored securely for your booking records. We don't sell your data or use it for marketing. For full details, check our Privacy Policy.

If we arrive and the job looks different from what was in the photos (more items, heavier than expected, difficult access), we'll give you a revised price before we start any work. You're never locked in — if the new price doesn't work for you, you can decline and you won't be charged.

You can reach us by email at [email protected]. We're based in Winnipeg, Manitoba and are happy to answer any questions about our service.